“Do you see my email?” a customer asked over the phone. I was about to say “No” when the notification appeared. There you go, the email just came in at the same time as the accusation of “you took too long to reply to me”. In another instance, another customer…

“Simply, antifragility is defined as a convex response to a stressor or source of harm (for some range of variation), leading to a positive sensitivity to increase in volatility (or variability, stress, dispersion of outcomes, or uncertainty, what is grouped under the designation “disorder cluster”). Likewise fragility is defined as…

What are the first questions that people ask when they are talking about safety or Health, Safety & Environment (HSE)? “Where is your HSE Manager?” “Do you have a HSE Management System in place?” “What are the HSE goals?” And seasoned practitioners of this field would tell you that 99.999%…

Have you come across premium services and premium products? I have and it always leaves question marks in my head. What is so premium about it? What differentiates it from the others? What extra value does it brings to the table? Once, I had an exchange with one of my…